Portum’s Customer-Support Hotline is powered by a team of well-trained support staff ready to help you. With sourcing becoming increasingly global, a multilingual hotline is essential: participants using Portum’s technology can be supported and trained on the spot in German, English, Portuguese, Spanish, French, Romanian, Mandarin and Bahasa. There is an almost 100% availability for incoming calls, which is most important for online auctions. In extreme cases such as an Internet collapse at one of the participant’s, the Support Team can also place bids within projects on behalf of the specific participant. Bids are placed only after confirmation through fax or recorded telephone message.